I work with service providers including travel designers, marketing consultants, coaches, copywriters, social media managers, authors, consultants, web designers and podcast editors. If you’re a business owner, ready to level up, take back control and grow your business then we are going to get on great!

I knew you’d ask that. So I created my case study library here, for each of my lovely clients on there, you’ll see what a 10-hour package looks like/what we could achieve in 20 hours a month and all the new opportunities that opened up when they booked a 30-hour support package.

I communicate with my clients, we have weekly Zoom catch ups which a lot of VAs don't offer. I don't sit silently waiting for my clients to contact me, I'm always thinking ahead, suggesting ideas and when I see a client is very busy and maybe doesn't have time to think about the things they want to outsource, I always will use my initiative to suggest what I can do to help. In some sense, I'm more of an OBM to some clients and love them to feel like I'm their business sidekick and I have their back all the time! These are not mandatory calls but are highly encouraged to keep a solid working relationship and to make sure our work together & your priorities are communicated effectively.

It’s the system that puts me out of a job! Dubsado helps your business stay in motion. Build relationships, schedule appointments, and create workflows to streamline your projects from start to finish. This allows you to stay organised and connected, get paid on time, save time with beautifully designed templates that will also impress your clients. It also frees up all those hours you’ve been spending on clunky admin like manually creating your invoices in excel and then emailing your clients (slowly) one by one typing the same thing over and over again…I see you there 😉

The full set-up process usually takes around 3 weeks and then the final week is used for handover and to go over any edits. The timeline is heavily reliant on receiving the information outlined in our strategy call. You will be provided with a checklist to help you prepare everything we’ll need to get your system up and running. I do require a full handover of documents and business assets as well as your time for a 90-minute strategy call to go over and improve your processes.

I'm here to take away the steep learning curve. We will have a full handover and live walkthrough of your system. It will take some practise for you to learn where to find your way around but I will give you a bank of 'How to videos' and I'll be your support network for 14 days after project completion to make sure you have everything you need and dropping you some daily challenges to ensure you can do this on your own after our work together comes to an end.

Understandably some months will be busier than others. The quieter months are a great time to focus on levelling up your business, making processes better, developing your systems and figuring out the changes that need to be made to make your life easier going forward. I will always be thinking ahead for you and suggesting ideas along the way to help and grow your business.

Usually, we would discuss your priority list during our catch up calls so I can prioritise my time and your tasks effectively. It will depend on the task and the time it would take, and I will always give you a turnaround time. For my retainer clients, I time block throughout my week so I will always guarantee you have my availability every week. Most of the time, I find a routine with my clients so the daily/weekly tasks are well looked after so you no longer have to worry if it’s been done.

Social media management is not an area I cover. This is not something that usually would fit into an hourly retainer package and it usually means you would be better off hiring a specialist who offers packages specific to Social Media Management. What I do offer is social media graphic design, video editing, story template & sequence designs and audiograms.

For retainer packages, I do invoice upfront for the month ahead. I require a 30 day notice period to stop your retainer. I keep a detailed time tracker so you are kept up to date weekly on where we’re upto. Extra hours cannot be guaranteed due to availability but if agreed beforehand, these are charged at an hourly rate.

Dubsado is $400 per year or $40 per month. As a Certified specialist I can offer you a 30% discount off your first year when you purchase annual subscription.

Your customer journey is the one thing that could make or break your business. You can have a shiny website, a great Google ranking & 20k+ Instagram followers, but if you fail to map out the next steps of how you will make life as easy as possible for people to work with you & return time after time then all your previous marketing efforts could go to waste. You want to make your clients feel good when they spend their hard-earned cash on you, not to be second-guessing themselves the second their money leaves their account. Trust me, I’ve been there!